ACCU Wrench Automotive

I HAVE BEEN TO MANY AUTOMOTIVE SHOPS OVER THE YEARS AND ACCU WRENCH AUTOMOTIVE IS HANDS DOWN THE MOST QUALITY EXPERIENCE I HAVE EVER HAD. IT IS THE CLEANEST, NICEST AUTOMOTIVE OPERATION YOU WILL FIND IN FORSYTH COUNTY. THE OWNER (MATT) WAS EASY TO TALK TO, ASSESSED THE PROBLEM QUICKLY, AND HAD ME BACK ON THE ROAD IN NO TIME. MY CAR IS MY OFFICE, THEREFORE IT IS THE WAY I MAKE MONEY SO ANY DOWNTIME IS MONEY LOST. THE STAFF THERE ARE ALL ON THE SAME PAGE, THE WORK DONE HAS ALWAYS BEEN QUALITY, AND ITS THE KIND OF PLACE THAT I WOULD SEND MY GRANDMOTHER BY HERSELF. I WOULD RECOMMEND THIS OUTFIT TO ANYONE NEEDING AUTOMOTIVE WORK DONE. I HAVE FOUND MY "CAR GUY"! THANKS ACCU-WRENCH!!

My car broke down one mid afternoon and I had it towed to ACCU-WRENCH Automotive. You see I'm a single father, and a car is a necessaity in my situation. I explained to the owner that i really needed my car that evening; I need to get the kids to school in the morning and get to work. He said he understood, and that he would do his best to get the job done. I had a parent teacher confrence later that evening and had to take a cab (embarrassing). Afterwards, I had to take a cab home as well. To my surprise, as I pull into the drive way @ 730pm, I see my car being delivered by their staff. They took the liberty of bringing my car to me, so that I would not be inconvenienced anymore. Thank you ACCU-WRENCH!

I called the Clemmons NC store to get a price on a starter for my car.
They first asked for my first name, then my last, then my phone number, then
After they asked for my last name I said I just want a quote on a part. I was told they need this info to do a quotesince when do you need name, number, address, etc for a price on a starter (when they are building a database for junk mail and spam of course.)
After several questions I said "I just want a price on a starter" I didn't swear and I wasn't rude. In fact, I think I even chuckled at the absurdity of it all.
The person on the phone (I think his name was Matt) said "I'm sorry, you might be better served by another parts store." and then hung up.
Hung up on a reasonable, customer with money to spend?!?!?!?!?!
All I wanted was a price for a starter , not the opportunity to serve up all my personal information to a keyboard jockey playing at being a customer service rep.
Just a stupid way to run a business.
If they didn't want to sell a part without installing it (I don't know if that's the case) then they should just say 'we don't sell parts retail without installing." That's no problem and I can understand that.
But this was just dumb.